HouseDoc is an  on-line service for e-mail communications between health care providers and their patients.  Unlike ordinary e-mail, the service is private and secure, and compliant with HIPAA regulations. The communication is designed to support, and not replace, the existing relationship between health care providers and patients.  

Using e-mail instead of by phone eases communications while reducing the waiting time and office workload.     

To initiate the service,  the Medical Provider registers on line, selects the services that are offered, and informs the patient of the service. The patient then registers online, selects their Provider’s name, and requests access. Once  access is granted, messages can be freely exchanged.    

Registration is free, and there is no charge for routine communications. The Provider can set fees for out-of-office services such as an online consultation, renewing prescriptions, sending records, or filling out forms, in which case a  $2.00 service charge will be added by HouseDoc. Payment to the Provider is authorized by credit card, at the time the service is requested.

For urgent matters, or emergencies, contact the Provider’s office directly. 

Date last modified: November 5, 2011